one minute manager

by Ken Blanchard

one (full) mintue praise
catch them doing something right *let them know upfront you are going to let them know how they are doing in no uncertain terms *praise imediately- be specific about what they did right *express how good you feel *be specific how they help the organization and people in it *pause, moment of silence to let them feel how you feel *encourage more of the same *breif touch, eye contact lets them know how your appreciation *be consistant inspite of your mood *they will learn to praise themselves

one minute repremend
1st half- understand terms *reprimend imediately *be specific, then they know you are on top of things and won’t get sloppy *express how you feel (angry, annoyed, frustrated – don’t attack person but behavior. Be fair – not deffensive rationalization. *pause, moment of uncomfortable silence to sink in.
2nd half- look square in the eyes/touch, shake hands *let them know how compitent you think they are – “the only reason I am angry is because I have so much respect for you and this is so unlike you” *I look forward to see you sometime as long as you understand this behavior is unacceptable. *When the reprimend is over it’s over.

one minute goals
Specific – detailed, conservative language
Measurable – lbs., dollars, %, time, etc.
Active – break down into daily, regular, or baby steps
Realistic – do-able
Time Specific – time line, calendar, accountability partner

GOAL – Title, Description, Objective
DATE – Start, Finish
ACTION
Step 1
Step 2
Step 3 Etc.
DETAILS – Persons involved, expenses, notes,
COMPLETED – Date, Accountability partners signature
* * *

Who is held accountable for what – performance clear *What should results look like – Show what is expected *Solve problem in behavoral terms – see what good behavior looks like *Agree on goals and mission *preview – take one minute each day to measure behavior vs. performance to goals *problem- your desire solves problems *what do you desire?
* * *

"..Even if I wanted to go, my Schedule wouldn’t allow it! 1:00- Wallow in self pity. 4:30- Stare into the abyss. 5:00- solve world hunger. tell no one. 5:30- Jazzercise. 6:30- Dinner with me. I can’t cancel that again! 7:00 Wrestle with my self-loathing.. I’m booked! Of course if I bumped the loathing to 9:00 I could still be home in time to lay in bed, stare at the ceiling and slip slowly into madness. But what would I wear?!" ~Grinch